Privacy Policy
Last Updated: September 1, 2025
Effective Date: September 15, 2025
XLabCom (hereinafter "Company") provides the faceOn.live service and establishes and discloses this Privacy Policy in accordance with relevant laws and regulations such as the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection to protect users' personal information. This Privacy Policy applies when using the service and may be changed according to amendments to relevant laws or changes in company policy.
Article 1 (Purpose of Collection and Use of Personal Information)
1. Items of Personal Information Collected
Required Items Name, email address, password, phone number, company name
Optional Items Profile photo, date of birth, gender, interests, social media account information
Automatically Collected During Service Use IP address, cookies, access logs, service usage records, device information, browser information
2. Methods of Personal Information Collection
- • Direct input during membership registration
- • Automatic collection during service use
- • Collection during third-party service integration
- • Collection during customer consultation
Article 2 (Purpose of Collection and Use of Personal Information)
The Company processes personal information for the following purposes.
- • Service provision and operation
- • Member registration and management
- • Customer consultation and inquiry processing
- • Provision of customized services
- • Marketing and advertising
- • Event and promotion notifications
- • Service improvement and development
- • Statistics and analysis
Article 3 (Retention and Use Period of Personal Information)
The Company destroys personal information without delay after the purpose of collection and use is achieved. However, the following cases are exceptions.
- • When there is a legal obligation to retain under relevant laws
- • When used as evidence for dispute resolution
- • Retained for 3 years after member withdrawal
- • Service usage records are retained for 5 years
Article 4 (Provision of Personal Information to Third Parties)
In principle, the Company does not provide users' personal information to external parties. However, the following cases are exceptions.
Third-Party Provision Status
| Recipient | Purpose of Provision | Retention and Use Period |
|---|---|---|
| Payment Service Provider | Payment processing and settlement | Until service termination |
| Delivery Service Provider | Product delivery and tracking | 1 year after delivery completion |
| Marketing Service Provider | Customized advertising | Until marketing consent withdrawal |
Article 5 (Retention and Use Period of Personal Information)
The Company destroys personal information without delay after the purpose of collection and use is achieved.
Retention and Use Period
- • Member information: Until membership withdrawal
- • Service usage records: 3 years
- • Payment information: 5 years (Electronic Commerce Act)
- • Customer consultation records: 3 years
- • Marketing information: Until marketing consent withdrawal
Article 6 (Measures to Ensure Safety of Personal Information)
1. Procedure
- • Inspection of personal information processing status
- • Conducting personal information protection education
- • Response to personal information breach incidents
- • Protection of personal information subjects' rights
2. Method
- • Encryption of personal information
- • Technical measures against hacking
- • Access restrictions to personal information
- • Storage and prevention of tampering of access records
Article 7 (Rights and Obligations of Personal Information Subjects)
Personal information subjects may request access to personal information processing status, correction or deletion, and suspension of processing at any time.
- • Request for access to personal information processing status
- • Request for correction or deletion of personal information
- • Request for suspension of personal information processing
- • Request for discontinuation of third-party provision of personal information
Personal information subjects may exercise their rights through written documents, telephone, email, facsimile transmission, etc., in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the Personal Information Protection Act, and the Company will take immediate action.
Article 8 (Installation, Operation and Rejection of Cookies)
The Company uses 'cookies' that store and retrieve user information from time to time to provide users with individualized customized services.
- • Essential cookies: Cookies necessary for service use
- • Optional cookies: Cookies for providing personalized services
- • Analytics cookies: Cookies for service usage statistics analysis
- • Marketing cookies: Cookies for providing customized advertising
Cookie settings can be rejected through web browser option settings, and some service use may be restricted if cookies are rejected.
Article 9 (Measures to Ensure Safety of Personal Information)
The Company takes the following measures to ensure the safety of personal information.
- • Encryption of personal information
- • Technical measures against hacking
- • Access restrictions to personal information
- • Storage and prevention of tampering of access records
- • Minimization and education of personal information handling staff
- • Regular inspection of personal information protection status
Article 10 (Disclaimer)
1. The Company is exempt from responsibility for service provision when the service cannot be provided due to natural disasters or equivalent force majeure. 2. The Company is not responsible for service use obstacles caused by user negligence. 3. The Company is not responsible for the loss of profits that users expect from using the service, and users are responsible for damages caused by materials obtained through the service. 4. The Company is not responsible for transactions conducted through the service between users or between users and third parties.
Article 11 (Personal Information Protection Officer)
Personal Information Protection Officer: Kim Min-jung
Email: info@faceon.live
Phone: 070-7918-5946
Address: 196 World Cup-ro, Mapo-gu, Seoul, Room 105-D 172
Article 12 (Effective Date)
This Privacy Policy shall be effective from September 15, 2025.